What are your hours of operation?

Our Hours of are Monday-Thurs & Sun: 8am-5:00pm, Fri-Sat: 8am-7pm

What happens if I arrive to check in after the office has closed?

Arrangements can be made prior to check in by calling (812) 936-5000 for guest who will be arriving  outside of operations hours. If you unexpectedly arrive after hours, there will be a telephone number listed inside the double doors at the Villa check in office.

When are the maintenance fees due?

Maintenance fees are always due on January 1st of each year. If the fees are not paid on January 1st of  each year there will be a $30 late fee added plus 1.5% interest each month on the 1st until the balance is paid.

Is there a payment plan offered for owners?

Yes, please contact Marcia Wright to arrange a payment plan option (812) 936-5000

What if I am an owner who is past due on their maintenance fees during the week of my scheduled

arrival?

All owners must be in good standing in order to use their unit. If an owner is arriving after hours,  payment arrangements must be made prior to arriving at the association in order for keys to be released.

Can owners who are past due on their maintenance, join an exchange company?

No. All attempts to “bank” a unit that is not in good standing will be rejected by the association.  What happens if a relative owned the unit and passed away? Please send the death certificate to P.O. Box 108, French Lick, IN 47432. A staff member will contact you will additional information.

I am no longer able to use my unit and am no longer interested in ownership. What are my options?

This association would be disheartened to lose your ownership so please call us so that we can  collectively come up with a resolution to help you maintain ownership. Many guests sell their timeshare using many social media outlets such as eBay or Craigslist. You can give the unit away to family and friends by filling out the proper paper work at the recorder’s office. Owners can advertise their timeshare unit to other owners at this association in our yearly newsletter and on our website for a fee of $10.

Do you have daily cleanings of the condo?

We do not offer daily cleanings at this association. A guest can request a mid-week cleaning for $75. Linens are not able to be replenished throughout the week. Once a guest runs out of the starter items, they must purchase their own.

Can owners also rent units outside of their owned week?

Yes, owners can rent units at a discounted rate! Please call Owners services at 888-477-6967 to book your rental.

What items are placed in units for guests upon their arrival?

Each unit contains a starter kit that includes 10 coffee filters, 10 trash bags 2 single load laundry packs,  one small bottle of dish washing, 4 rolls of toilet paper, 6 small bars of soap, and 2 boxes of Kleenex. COFFEE NOR CONDIMENTS ARE PLACED IN THE UNITS.

Are there any bedrooms on the first floor?

All two bedroom units have bedrooms ONLY on the second floor. There are two sets of 8 steps to get to  the second floor of a two-bedroom unit. This association does have one-bedroom units with bedrooms on the first floor. These units are numbered 96A-115A. Any one-bedroom unit that has the letter B has a bedroom on the second floor. 

Can a guest request a change in unit once they have arrived at the association?

No. It is important that all guest who are using an exchange company be sure to inform that exchange  company should you need any special accommodations. Any guest renting a unit should be sure to inquire about any special accommodation prior to confirming your vacation.

What units on your property do not have steps in order to get into the unit?

Please understand that French Lick is known for its rolling hills and beautiful scenery. This means that  most of our units require the guest to travel steps in order to get into their unit. (This property does not have elevators) For a Saturday Check-In the following units do not have steps: Villas 6-10, 11-15. For a Friday Check-In, the following units do not have steps: Villas 66-70, 76-80, 81-85, 86-90 and 91-95.

Can the Villas assist me? 

Please call the Villas prior to you arrival to request a shower chair, toilet seat riser or luggage assistance. We will do our best with any accommodation that you may need to enjoy your stay.

Are the Villas pet friendly?

No. No pets are permitted on Villa property. If any evidence of a pet on property is found, there will be a  $200 charge for each occurrence. Service pets are welcomed! Service pets are dogs that are individually trained to perform tasks or do work for persons with disabilities.

Do you have a pool?

Our property has a beautiful pool that is quietly nestled at the top of the Villa lodge. Our guest can also  enjoy the pool and all of its amenities at the French Lick Springs Resort.